Tyagi Standard and Extended Warranty Terms and Conditions
All Tyagi products come with 12 months Australia wide warranty. Please be advised that you must keep your original product packaging if transportation is required to repair the unit. In case you do not have original packaging, you will be responsible to pack the product safely. Tyagi will not be liable for any damage occurred during transit when unit is not packed properly.1. TYAGI will provide parts and labour to you the Customer as set out herein.
2. This WARRANTY: a. covers products purchased as NEW, for normal residential use in Australia for a period of 12 months from date of invoice; b. provides for the labour and replacement parts necessary to maintain your product in good operating condition as specified in this WARRANTY however, if repair is needed because of product failure during normal usage, TYAGI has the option to repair or replace the defective product or part of the product with a product or part of the product of like kind and quality and a replacement part may be new or reconditioned of like kind and quality and may cost less than the original product purchased and no charges or refunds will be made based on the replacement product cost difference.
3. Product Identification f
a. TYAGI reserves the right to reject claims for any services or work where the Customer requesting such work or services from TYAGI and/or its agents cannot produce for verification a valid product serial number and the proof of purchase as per original purchase invoice.
b. The WARRANTY will be voided if any serial number on the warrantable product is tampered with or removed.
c. The WARRANTY serial number is commonly located on the rear/back of the TV unit d. In the event that a request for repair is made against a WARRANTY where the serial number is not attached to the system or the customer cannot produce for verification a valid serial number, the repairer will not affect any repairs on the system and the Customer will be charged a service call-out fee.
4. What is not covered by this WARRANTY (excluded):-
a. any failure:
(i) of equipment due to the product being inadequately serviced.
(ii) resulting from dirt, dust, rodents and insects.
(iii) resulting from “fair wear and tear.
(iv) caused by inherent defect or design faults, pre-existing defects or recalls; negligence, accident or deliberate misuse.
(v) due to Incompatibility of parts.
(vi) due to a dropped product; collision with another object; any result of a malfunction or damage of an operating part from failure to provide manufacturer’s recommended maintenance; theft, abuse, misuse, neglect, vandalism, or environmental conditions; or
(vii) due to any operating system software, software or software compatibility with replacement parts;
b. any repairs:
(i) to any components that have been fitted to the product after the original purchase.
(ii) due to incompatibility.
c. damage: -
(i) of any kind due to warping, rust, corrosion, of any part of the product including its parts; or
(ii) to the system caused by overheating as a result of sitting or positioning of the equipment, where there is not provision for adequate ventilation or a dust free environment; or
(iii) to a system or components, caused by power surges or spikes, including and not limited to, mains power and telecommunications connections, or to other unspecified sources, voltage fluctuation, amperage fluctuation, rust or corrosion;
(iv) due to negligence, accident, theft, flood, fire, earthquake, electrical storms or any other act of God or any war related events.
(v) Items being transported under warranty claim are not covered under transit insurance.
d. costs of attendance and testing where no mechanical or electrical failure is identified.
e. Normal maintenance costs.
f. products with removed or altered serial numbers.
g. consumables such as but not limited to bulbs/globes, filters, batteries, ribbons, ink cartridges, floppy disks, CD’s, DVD’s, Memory Cards and Tapes.
h. removal and reinstallation of an internal component not performed by a factory authorised service centre.
i. cosmetic or structural items.
j. Items purchased under auction are not covered under warranty.
k. the cost of reloading operating systems or client data which can be carried out at the expense of the Customer; and
l. consequential loss of any kind including loss of data as a result of any fault or failure.
5. We may limit the amount we will pay on any single repair or replacement to the equivalent current market value of the repair or replaced item.
6. On-site warranty will be provided only if you buy the onsite warranty from Tyagi Electronics Pty Ltd.
7. Neither TYAGI nor its representatives provide loan equipment under the terms of this WARRANTY.
8. Any unauthorised access to the product or installation of any unregistered part upgrades will void this WARRANTY.
9. Replacement of faulty parts is dependent on availability to TYAGI and if TYAGI is unable to procure the same part or repair the damaged component, liability for the cost of any repair which necessitates the replacement of obsolete or unavailable parts, shall be limited to the estimated cost of similar parts for a similar type of machine currently available in the Territory.
10. Replacement items are “Like for like” and is not “new for old” and does not indicate in any way that a faulty product will be replaced with a new part or unit.
11. TYAGI accepts no liability for items that are lost, damaged, or stolen as a result of freight, transport or storage.
12. TYAGI reserves the right to:-
a. inspect any product that has 3 or more faulty components at any one time; or
b. suspend or cancel a WARRANTY for failure to pay monies owing to TYAGI as a result of non-WARRANTY work being carried out on a system at the request of the Customer.
c. inspect and repair the product at its Sydney Head Quarters if any product has more than one breakdown within the term of the WARRANTY and customer will be liable for transportation charges.
d. We reserve the right to convert an On-Site WARRANTY to a Return to base warranty at any time where Tyagi determines that on site repair is not possible. Where the product must then be returned to Sydney Repair Centre at the Customer’s expense.
13. On Public Holidays or other periods when regular business and wholesale operations are temporarily ceased, repairer availability and WARRANTY response times may extend beyond the standard response times due to the availability of repairers and parts.
14. Special Conditions relating to Plasma TV’s, LCD TV’s, LCD Panels, Projection Television and Projection Equipment
a. All LCD and Plasma panels exhibit some bright, dark or partially lit pixels, a normal limitation of these technologies, and the manufacturing processes involved and are usually not noticeable when viewing normal screen images and defective pixels are not a WARRANTY issue unless they exceed the manufacturer’s specifications for pixel defects. Where there are no manufacturer specifications, TYAGI cover the screen provided 2 or more pixels are failing to display.
b. Image retention or burn-in can be a problem for all phosphor based displays. In extreme cases, permanent phosphor burn can occur if still/repetitive images are left on the screen for extended periods of time. Such damage to the screen is NOT covered by the WARRANTY. Please ensure that the precautions in any documentation supplied with your product are followed in order to avoid permanent damage to your display.
c. Where a product is positioned or mounted higher than 1.2m from the lowest mount point or where aftermarket mounts and/or stands are used, or where the unit has not been installed by a professional installer, an extra service charge will apply to unfix and refix this product.
d. Any failures due to the interference from other products and/or sources are not covered under this WARRANTY.
15. Any repair performed on a product under the WARRANTY where no fault can be found, or the item is deemed by TYAGI, or an authorised agent, to be not faulty under this WARRANTY, or the repair or fault is not covered under the WARRANTY, a No Fault Found fee is payable by the customer.
16. Any repairs or services required that are outside of the terms and conditions of the WARRANTY can be carried out at the expense or request of the customer. A credit card may be required prior to the commencement of such services.
17. We reserve the right to change the terms and conditions of the WARRANTY at any time without notice.
SERVICE PROCEDURE
Before making a claim, please make sure that you understand the terms and conditions of this WARRANTY. Please have your original invoice and TYAGI serial number ready. The serial number is normally located on the rear/back of your product.To receive service, you are required to emaill us at support@tyagi.com.au
Service claims may be made between 9am and 5:30pm AEST on weekdays excluding public holidays.
A call representative will log your claim for processing and a Job Number will be allocated to you to begin service.
